*please Email returns before Shipping ANY products
Include subject field: Returns
Required Information: order number, # and type of products returning, defective/non-defective, nature of return
*Must Label "Returns" in large lettering on the outside of the box and include a packing slip of all items returned and the original order number(s) inside with the items to be shipped.
Our Returns Policies:
We accept returns due to Buyers Remorse.
Full Refund (not including shipping) up to 5 business days after purchase.
Partial Refund (not including shipping) up to 10 business days after purchase.
Conditions: Product must be un-opened/unworn, and not exhibit any staining or lingering odors. Refunds apply to products purchased only, not to any previously incurred shipping charges. Products must be packaged safely/securely to ensure they reach our returns center in good condition. The consumer is responsible for the cost of shipping to our returns center. The consumer will be charged a Restocking Fee of 45% of the paid-price of the Returned goods. This fee is to recoup cost as the vast majority of product-types are not eligible to be reshelved/sold in accordance with our Health and Safety policy. This Fee may be waived in specific circumstances where the Returned goods are in exemplary condition and may be re-listed.
We accept returns on defective merchandise.
Full Refund up to 10 business days after purchase.
Partial Refund up to 20 business days after purchase.
Rebate on Secondary Shipping costs up to 10 business days after purchase.**
Product must be wrapped and packaged safely/securely and include a note of the defect with as much information as you can provide about the defect. Defects are defined as any issue that prohibits the product in question be used as directed/intended.* Refunds include previously incurred shipping charges, providing the returned item(s) account for 50% or more of the invoice subtotal. The consumer is responsible for cost of shipping to our return center, if the returned items meet the correct requirements those costs will be reimbursed at a later date.**
*Our defective merchandise policy does not apply to broken goods, or goods damaged or soiled in any way. It ONLY applies to manufacturer defects.
**Customer must save a valid receipt from their Shipper of choice and present it (either a scanned copy or via mail) in their application for refund of secondary shipping charges. applications will be reviewed along with the returned product and if accepted, you will receive a confirmation email along with payment options to claim your shipping rebate.
Please email the Return Center upon shipment with the applicable Tracking Number (or the phrase: "Un-Trackable" for un-tracked shipments) for our records and tracking purposes. It is not required that you purchase tracking to ship returns to us, but without a valid tracking number we cannot guarantee your return. TransCoastal Trading does not assume responsibility for lost packages. We recommend you purchase Tracking when returning anything over $50.00 CAD
Returns on Adult Products are unavailable. For health and sanitary reasons, these products are considered "used" upon shipment and will not be accepted at the returns facility. Any cost of returning refused shipments to the Consumer will be the responsibility of the Consumer. Email us before you ship to make sure you aren't shipping us a product deemed unfit for receiving!
Returns on Any Products after the aforementioned period of time are unavailable.